We accept exchanges and returns within 14 days of receiving your order.
Spain & Portugal
Return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect product or an error in the order.
Europe
Returns are accepted within 14 days.
The customer is responsible for return shipping costs.
United Kingdom and Switzerland
Returns from the UK and Switzerland are possible. Return shipping costs and any customs fees will be the responsibility of the customer.
Damaged or incorrect product
If your order arrives damaged or you have received an incorrect product, please contact us within the first 48 hours with photos of the package and the product.
Important conditions
- The products must be unused, in perfect condition and in their original packaging.
- Products must be returned in the same condition in which they were received.
- Shipping costs are non-refundable.
- We reserve the right to refuse returns that do not meet these conditions.
Request for changes or returns
To request an exchange or return, please contact us beforehand at:
Please include your order number in the email so we can process your request more quickly.
Do not send products without prior contact and authorization via email.
Once we receive and inspect the product, we will proceed with the exchange or refund.
Customs and taxes
Orders shipped outside the European Union may be subject to import taxes, duties, or customs handling fees.
These costs are the customer’s responsibility.
If you have any questions, we’ll be happy to help.
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