{"id":13410,"date":"2026-07-06T23:00:04","date_gmt":"2026-07-06T21:00:04","guid":{"rendered":"https:\/\/8ocho.com\/pcontrol\/?page_id=13410"},"modified":"2026-07-08T12:14:15","modified_gmt":"2026-07-08T10:14:15","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/8ocho.com\/en\/returns-and-exchanges\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13410\" class=\"elementor elementor-13410 elementor-3581\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40a1a718 e-flex e-con-boxed e-con e-parent\" data-id=\"40a1a718\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c79593e elementor-widget elementor-widget-heading\" data-id=\"c79593e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We accept exchanges and returns within 14 days of receiving your order.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e4e5460 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4e4e5460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><b>Spain &amp; Portugal<\/b><\/h2><p>Return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect product or an error in the order.<\/p><h2><b>Europe<\/b><\/h2><p>Returns are accepted within 14 days.<br \/>The customer is responsible for return shipping costs.<\/p><h2><b>United Kingdom and Switzerland<\/b><\/h2><p>Returns from the UK and Switzerland are possible. Return shipping costs and any customs fees will be the responsibility of the customer.<\/p><h2><b>Damaged or incorrect product<\/b><\/h2><p>If your order arrives damaged or you have received an incorrect product, please contact us within the first 48 hours with photos of the package and the product.<\/p><h2><b>Important conditions<\/b><\/h2><ul><li>The products must be unused, in perfect condition and in their original packaging.<\/li><li>Products must be returned in the same condition in which they were received.<\/li><li>Shipping costs are non-refundable.<\/li><li>We reserve the right to refuse returns that do not meet these conditions.<\/li><\/ul><h2><b>Request for changes or returns<\/b><\/h2><p>To request an exchange or return, please contact us beforehand at:<\/p><p><strong><a href=\"mailto:info@8ocho.com\" target=\"_blank\" rel=\"noopener\">info@8ocho.com<\/a><\/strong><\/p><p>Please include your order number in the email so we can process your request more quickly.<br \/>Do not send products without prior contact and authorization via email.<br \/>Once we receive and inspect the product, we will proceed with the exchange or refund.<\/p><h2><b>Customs and taxes<\/b><\/h2><p>Orders shipped outside the European Union may be subject to import taxes, duties, or customs handling fees.<\/p><p>These costs are the customer&#8217;s responsibility.<br \/>If you have any questions, we&#8217;ll be happy to help.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We accept exchanges and returns within 14 days of receiving your order. Spain &amp; Portugal Return shipping costs are the responsibility of the customer, except in the case of a&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13410","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns - Ocho<\/title>\n<link rel=\"canonical\" href=\"https:\/\/8ocho.com\/en\/returns-and-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - Ocho\" \/>\n<meta property=\"og:description\" content=\"We accept exchanges and returns within 14 days of receiving your order. Spain &amp; Portugal Return shipping costs are the responsibility of the customer, except in the case of a&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/8ocho.com\/en\/returns-and-exchanges\/\" \/>\n<meta property=\"og:site_name\" content=\"Ocho\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-08T10:14:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/returns-and-exchanges\\\/\",\"url\":\"https:\\\/\\\/8ocho.com\\\/en\\\/returns-and-exchanges\\\/\",\"name\":\"Shipping and Returns - Ocho\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/#website\"},\"datePublished\":\"2026-07-06T21:00:04+00:00\",\"dateModified\":\"2026-07-08T10:14:15+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/8ocho.com\\\/en\\\/returns-and-exchanges\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/8ocho.com\\\/en\\\/\",\"name\":\"Ocho\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/8ocho.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/#organization\",\"name\":\"Ocho\",\"url\":\"https:\\\/\\\/8ocho.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/8ocho.com\\\/pcontrol\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ochofooter.jpg\",\"contentUrl\":\"https:\\\/\\\/8ocho.com\\\/pcontrol\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ochofooter.jpg\",\"width\":285,\"height\":108,\"caption\":\"Ocho\"},\"image\":{\"@id\":\"https:\\\/\\\/8ocho.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Shipping and Returns - Ocho","canonical":"https:\/\/8ocho.com\/en\/returns-and-exchanges\/","og_locale":"en_US","og_type":"article","og_title":"Shipping and Returns - Ocho","og_description":"We accept exchanges and returns within 14 days of receiving your order. 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