{"id":13210,"date":"2026-06-26T12:35:43","date_gmt":"2026-06-26T10:35:43","guid":{"rendered":"https:\/\/8ocho.com\/pcontrol\/customer-service\/"},"modified":"2026-07-08T13:21:31","modified_gmt":"2026-07-08T11:21:31","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/8ocho.com\/en\/contact-us\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13210\" class=\"elementor elementor-13210 elementor-10924\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-908becc e-con-full e-flex e-con e-parent\" data-id=\"908becc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a23563f elementor-widget-mobile__width-initial elementor-widget elementor-widget-konte-heading\" data-id=\"a23563f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"konte-heading-title konte-heading-title--default\">Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b02c5b e-flex e-con-boxed e-con e-parent\" data-id=\"9b02c5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d05da2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3d05da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have any questions? We've compiled the answers to the most frequently asked questions about our hats, caps, and flat caps. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ba5c14 e-flex e-con-boxed e-con e-parent\" data-id=\"0ba5c14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a1ddb94 e-con-full e-flex e-con e-child\" data-id=\"a1ddb94\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a37904d elementor-widget elementor-widget-n-accordion\" data-id=\"a37904d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1710\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1710\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Sizes and Fit <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1710\" class=\"elementor-element elementor-element-35902b7 e-con-full e-flex e-con e-child\" data-id=\"35902b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1710\" class=\"elementor-element elementor-element-3375e1c e-flex e-con-boxed e-con e-child\" data-id=\"3375e1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e7ef6 elementor-widget elementor-widget-konte-accordion\" data-id=\"b4e7ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1891\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1891\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1891\">How do I choose the right size?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1891\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1891\"><p>All of our hats, caps, and flat caps are designed to fit comfortably in a range of sizes. You can check out our <a href=\"https:\/\/8ocho.com\/en\/sizes\/\"><span style=\"text-decoration: underline;\">Size Guide<\/span><\/a> for more information. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1892\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1892\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1892\">Do the hats have an adjustable interior?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1892\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1892\"><p>Yes. Most of our models feature an adjustable inner strap to improve comfort and fit. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1893\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-1893\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1893\">Which models are unisex?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1893\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1893\"><p>All our hats are unisex and can fit all genders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1894\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-1894\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1894\">Are the hats lightweight and comfortable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1894\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1894\"><p>Yes. We design our products to provide all-day comfort, using lightweight materials and high-quality finishes. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Sizes and Fit\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"How do I choose the right size?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tAll of our hats, caps, and flat caps are designed to fit comfortably in a range of sizes. You can check out our Size Guide for more information. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tDo the hats have an adjustable interior?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. Most of our models feature an adjustable inner strap to improve comfort and fit. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tWhich models are unisex?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tAll our hats are unisex and can fit all genders.\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tAre the hats lightweight and comfortable?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. We design our products to provide all-day comfort, using lightweight materials and high-quality finishes.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be1e6c4 e-con-full e-flex e-con e-child\" data-id=\"be1e6c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-167982a elementor-widget elementor-widget-n-accordion\" data-id=\"167982a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2350\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2350\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Materials and Design\u200b <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2350\" class=\"elementor-element elementor-element-23e89e8 e-con-full e-flex e-con e-child\" data-id=\"23e89e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2350\" class=\"elementor-element elementor-element-80f07c1 e-flex e-con-boxed e-con e-child\" data-id=\"80f07c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5454d3 elementor-widget elementor-widget-konte-accordion\" data-id=\"c5454d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2061\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-2061\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2061\">Are the materials natural?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2061\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2061\"><p>Many of our collections are inspired by natural materials and finishes with a Mediterranean aesthetic.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2062\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-2062\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2062\">Can the colors vary slightly?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2062\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2062\"><p>Yes. Due to the materials, finishes, and lighting in the photos, some shades may vary slightly. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2063\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-2063\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2063\">Are all the hats exactly the same?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2063\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2063\"><p>Due to the nature of certain materials and finishes, small details may vary slightly from piece to piece.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2064\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-2064\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2064\">Are the products designed in Ibiza?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2064\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2064\"><p>Yes. All of our collections are inspired by the relaxed, Mediterranean spirit of Ibiza. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2065\" class=\"konte-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"konte-tab-content-2065\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2065\">Are the products suitable for summer and the beach?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2065\" class=\"konte-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2065\"><p>Yes. Our collections are designed to accompany you on sunny days, at the beach, on trips, and as part of the Mediterranean lifestyle. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2066\" class=\"konte-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"konte-tab-content-2066\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2066\">Do the photos accurately represent the product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2066\" class=\"konte-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2066\"><p>We try to display our products as accurately as possible, although some colors or details may vary slightly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Materials and Design\\u200b\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Are the materials natural?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tMany of our collections are inspired by natural materials and finishes with a Mediterranean aesthetic.\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tCan the colors vary slightly?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. Due to the materials, finishes, and lighting in the photos, some shades may vary slightly. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tAre all the hats exactly the same?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tDue to the nature of certain materials and finishes, small details may vary slightly from piece to piece.\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tAre the products designed in Ibiza?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. All of our collections are inspired by the relaxed, Mediterranean spirit of Ibiza. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tAre the products suitable for summer and the beach?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. Our collections are designed to accompany you on sunny days, at the beach, on trips, and as part of the Mediterranean lifestyle. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tDo the photos accurately represent the product?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tWe try to display our products as accurately as possible, although some colors or details may vary slightly.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5e0b3c e-con-full e-flex e-con e-child\" data-id=\"b5e0b3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef8d0ad elementor-widget elementor-widget-n-accordion\" data-id=\"ef8d0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2510\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Use and Care\u200b <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2510\" class=\"elementor-element elementor-element-b883254 e-con-full e-flex e-con e-child\" data-id=\"b883254\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2510\" class=\"elementor-element elementor-element-f52eaf2 e-flex e-con-boxed e-con e-child\" data-id=\"f52eaf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4a51d elementor-widget elementor-widget-konte-accordion\" data-id=\"1d4a51d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-3071\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-3071\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-3071\">How should I store my hat?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-3071\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-3071\"><p>To keep it in good shape, we recommend storing it in a dry place and avoiding placing any weight on top of it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-3072\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-3072\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-3072\">How can I clean my hat?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-3072\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-3072\"><p>We recommend gently wiping it down with a dry or slightly damp cloth and avoiding harsh cleaning products.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-3073\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-3073\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-3073\">Do the hats keep their shape during the trip?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-3073\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-3073\"><p>Yes. We recommend transporting them in protective packaging to help them retain their original shape. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Use and Care\\u200b\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"How should I store my hat?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tTo keep it in good shape, we recommend storing it in a dry place and avoiding placing any weight on top of it.\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tHow can I clean my hat?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tWe recommend gently wiping it down with a dry or slightly damp cloth and avoiding harsh cleaning products.\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tDo the hats keep their shape during the trip?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. We recommend transporting them in protective packaging to help them retain their original shape.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad36097 e-con-full e-flex e-con e-child\" data-id=\"ad36097\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-032a1b2 elementor-widget elementor-widget-n-accordion\" data-id=\"032a1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3310\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Shipping and Customer Service\u200b <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3310\" class=\"elementor-element elementor-element-1757f61 e-flex e-con-boxed e-con e-child\" data-id=\"1757f61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3310\" class=\"elementor-element elementor-element-6b9ba2d e-con-full e-flex e-con e-child\" data-id=\"6b9ba2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-944f9b1 elementor-widget elementor-widget-konte-accordion\" data-id=\"944f9b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1551\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1551\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1551\">Are out-of-stock items restocked?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1551\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1551\"><p>Some models become available again during the season. If a product is out of stock, you can contact us to check its availability. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1552\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1552\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1552\">Do you ship internationally?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1552\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1552\"><p>Yes. We ship to many countries. Shipping costs and delivery times are calculated based on the destination. <br\/>can be found on our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/8ocho.com\/en\/returns-and-exchanges\/\">Shipping page.<\/a><\/span>  <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1553\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-1553\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1553\">How long will it take for my order to arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1553\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1553\"><p>Delivery times vary by destination. Estimated delivery times can be found on our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/8ocho.com\/en\/returns-and-exchanges\/\">Shipping page.<\/a><\/span> <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1554\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-1554\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1554\">How can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1554\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1554\"><p>Once your order has been shipped, you&#8217;ll receive an email with the tracking number so you can check the delivery status at any time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1555\" class=\"konte-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"konte-tab-content-1555\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1555\">How can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1555\" class=\"konte-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1555\"><p>You can contact us through our contact form or by email. We&#8217;d be happy to help you. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Shipping and Customer Service\\u200b\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Are out-of-stock items restocked?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tSome models become available again during the season. If a product is out of stock, you can contact us to check its availability. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tDo you ship internationally?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYes. We ship to many countries. Shipping costs and delivery times are calculated based on the destination. can be found on our Shipping page.  \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tHow long will it take for my order to arrive?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tDelivery times vary by destination. Estimated delivery times can be found on our Shipping page. \\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tHow can I track my order?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tOnce your order has been shipped, you&#8217;ll receive an email with the tracking number so you can check the delivery status at any time.\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\t\\tHow can I contact you?\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\tYou can contact us through our contact form or by email. 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We&#8217;ve compiled the answers to the most frequently asked questions about our hats, caps, and flat caps. Sizes and Fit How do I&hellip;<\/p>\n","protected":false},"author":1,"featured_media":13212,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13210","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - Ocho<\/title>\n<link rel=\"canonical\" href=\"https:\/\/8ocho.com\/en\/contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Ocho\" \/>\n<meta property=\"og:description\" content=\"Customer Service Do you have any questions? 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